Do you offer a trade or designer discount?
We love working with designers! We offer several options to meet your needs. To get started, we invite you to fill out our trade application HERE.
Not a designer, but interested in how you can partner with Wheaton Whaley Home on your next design project? Email our Head of Development: email@example.com
How are your pillows sized?
We sew and sell our pillow covers to fit the insert size that will go inside it properly. The pillow will appear smaller when it is stuffed.
For example, a 22" cover (which we describe as "cover sewn to fit insert size") will be sewn around 21" inches so that your 22" insert fits nice and fluffy! Your pillow will look 20" when it is stuffed with your 22" insert.
Curious about what size cover to purchase because you already have inserts? That's an easy one! Purchase covers that are the same size as your insert. Do NOT size down or up.
Don't have inserts? Well that's even better! Order our inserts in the same size as your covers. If you order the wrong size, we will reach out to confirm with you!
What shipping methods are available?
At checkout you are able to select from 2 shipping options: USPS or UPS. The pricing for those is determined for the weight/cost of shipping your exact order, so we are not able to combine shipping without creating a new order. We do not offer local pickup at this time.
How long will it take to get my package?
Our current production time is around 6-8 weeks, with an additional week for processing prior to shipping. Transit times will vary based on your location.
Our standard shipping practice is to ship all orders complete, but if you'd like your order to ship as each item is completed, please email us to split shipping. Additional shipping charges may apply. Email firstname.lastname@example.org to request this option.
Due to the large number of orders we receive daily, we are not able to provide status updates on orders prior to the 6 week mark. Tracking emails are sent when orders are fulfilled. If you haven't received a tracking number, that means we are still working to complete your order.
Do you ship internationally?
At this time, we only ship to the contiguous states, but we would be happy to quote an international order prior to purchase.
What payment methods are accepted?
We accept most major card companies, plus Paypal, Shop Pay, Apple Pay, and Google Pay. We do not accept cash, checks, or Venmo.
Do you offer local pickup?
Yes! Local pickup is done by appointment after items are ready. We will reach out via email to set the time & date.
If items are picked up during that appointment, the shipping fee is refunded. If not, we will ship the items the next business day.